[FIXED] Blur Buster Strobe Utility always crashes on startup

Discuss BENQ Blur Reduction (strobe backlight) and the Blur Busters Strobe Utility. For Z-Series monitors (V2 firmware) on XL2411Z, XL2420Z and XL2720Z.

Re: Blur Buster Strobe Utility always crashes on startup

Postby Falkentyne » 31 Jan 2015, 11:20

Just use the windows utility and move the crosstalk slider to the right then back to the left to reset strobe phase to 000.
Or you can enter the service menu (if the utility is crashing--or just use the older version of it). Then you can set strobe phase to 000 while blur reduction is off.

When using VT 1500 or VT 1300 tweak, phase can't exceed 050 at 120 hz or 059 at 100hz or it will shut off the backlight.
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Re: Blur Buster Strobe Utility always crashes on startup

Postby up2good » 01 Feb 2015, 06:11

This is exactly what is happening to me whenever I try to run the current blur buster strobe utility. I downloaded the older v11 program and it works fine. What am I missing by not using the newer program?

Btw here's what mine says:
Blur Busters Strobe Calibrator has stopped working

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blurbustersstrobeutility.exe
Problem Signature 02: 1.2.0.7
Problem Signature 03: 54a86f16
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 53a11d88
Problem Signature 07: 345a
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
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Re: Blur Buster Strobe Utility always crashes on startup

Postby VarHyid » 02 Feb 2015, 08:52

Mine also crashes at startup, BUT... only if I open it "normally" via double-click, however if I use "Run as Administrator" then it works fine :)
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Deex » 03 Feb 2015, 01:01

VarHyid wrote:Mine also crashes at startup, BUT... only if I open it "normally" via double-click, however if I use "Run as Administrator" then it works fine :)


Does anyone know if there is a benefit to using the newer version if you dont have a G-Sync monitor?
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Re: Blur Buster Strobe Utility always crashes on startup

Postby error-id10t » 07 Feb 2015, 15:47

Deex wrote:
VarHyid wrote:Mine also crashes at startup, BUT... only if I open it "normally" via double-click, however if I use "Run as Administrator" then it works fine :)


Does anyone know if there is a benefit to using the newer version if you dont have a G-Sync monitor?


Good question, when I switched over I could run less persistence yet keep the brightness up - that to me means it doesn't match 1:1 to the older tool but I know bugger all. So in the end I just maxed brightness, VT1500 and dropped persistence / crosstalk to 0 or whatever the smallest value is on the tool and was very happy.
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Falkentyne » 07 Feb 2015, 17:11

No benefit to using the newer version on a Z series (besides it possibly error checking for out of range values like strobe phase of 100). It's just a front end to communicate with the service menu. The windows utility can not do anything that can't already be changed in the service menu :)
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Salk » 21 Mar 2017, 09:28

Sorry to resurrect this old thread but I just wanted to report that I am experiencing exactly the same problem.

And like for the others, using an older version seems to be the only solution.

I believe that it has something to do with Windows 10, since I was using the latest version with Windows 7 some months ago and I did not have any issue.
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[FIXED] Re: Blur Buster Strobe Utility always crashes on sta

Postby Chief Blur Buster » 22 Mar 2017, 13:27

UPDATE!

New compatible version of Strobe Utility here: http://www.blurbusters.com/strobe-utility

Image

It will display an Unauthorized Access message if running on a privelege-level-restricted system, instead of crashing.
Head of Blur Busters - BlurBusters.com | TestUFO.com | Follow @BlurBusters on Twitter!
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Re: [FIXED] Blur Buster Strobe Utility always crashes on sta

Postby Salk » 12 May 2017, 03:54

Hello!

I thank you for releasing a new version but I must unfortunately report that, again, this is not working on my computer running Windows 10.

It hangs while detecting monitors. Windows 10, for some reason, uses a Zowie 2411 driver for my BenQ 2411z but even after my manual change to the correct driver, the problem persists.

On the other hand, changing to the proper driver made version 1.1 work (if I keep the Zowie driver that Windows 10 installs automatically, version 1.1 will report the monitor being unsupported).

Now, I am really curious as to why this is happening and how many others are experiencing the same.

Thanks for your work!
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