Xl2566k going black randomly

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widow13
Posts: 73
Joined: 28 Jul 2023, 07:02

Xl2566k going black randomly

Post by widow13 » 02 Jan 2024, 16:08

So I've had this monitor for around 2 months now but I have a weird issue.
Sometimes it goes black for 2-3 sec and goes on again.
I've noticed the overall "feeling"(responsiveness) changes when that happens.

One of these days(tomorrow most likely) I'm taking the monitor to service to see what's wrong with it.
Could it be something other than the monitor? I checked event viewer when it happened but there was nothing new in it plus I didn't have this issue on my older monitor so I'm guessing it's the monitor.

forcedreg
Posts: 43
Joined: 02 Aug 2019, 04:52

Re: Xl2566k going black randomly

Post by forcedreg » 03 Jan 2024, 10:30

I had this same behaviour with my Acer XV252q, it was due to a faulty cable. Replacing the cable fixed it for me.

widow13
Posts: 73
Joined: 28 Jul 2023, 07:02

Re: Xl2566k going black randomly

Post by widow13 » 03 Jan 2024, 10:45

forcedreg wrote:
03 Jan 2024, 10:30
I had this same behaviour with my Acer XV252q, it was due to a faulty cable. Replacing the cable fixed it for me.
Changed like 3 dp's and 3 power cables and it didn't get fixed so I sent it back to service today.
Hopefully they fix it or at least I get to know it's not the monitor because I bought it 2nd hand so I gotta get that out of my head.

Did you only have blackouts or weird response feeling too ?

forcedreg
Posts: 43
Joined: 02 Aug 2019, 04:52

Re: Xl2566k going black randomly

Post by forcedreg » 03 Jan 2024, 15:38

widow13 wrote:
03 Jan 2024, 10:45
forcedreg wrote:
03 Jan 2024, 10:30
I had this same behaviour with my Acer XV252q, it was due to a faulty cable. Replacing the cable fixed it for me.
Changed like 3 dp's and 3 power cables and it didn't get fixed so I sent it back to service today.
Hopefully they fix it or at least I get to know it's not the monitor because I bought it 2nd hand so I gotta get that out of my head.

Did you only have blackouts or weird response feeling too ?
I just had ~2 sec blackouts. Sounds like yours isn't cable related if it happens despite switching the cable.

widow13
Posts: 73
Joined: 28 Jul 2023, 07:02

Re: Xl2566k going black randomly

Post by widow13 » 03 Jan 2024, 15:41

forcedreg wrote:
03 Jan 2024, 15:38
widow13 wrote:
03 Jan 2024, 10:45
forcedreg wrote:
03 Jan 2024, 10:30
I had this same behaviour with my Acer XV252q, it was due to a faulty cable. Replacing the cable fixed it for me.
Changed like 3 dp's and 3 power cables and it didn't get fixed so I sent it back to service today.
Hopefully they fix it or at least I get to know it's not the monitor because I bought it 2nd hand so I gotta get that out of my head.

Did you only have blackouts or weird response feeling too ?
I just had ~2 sec blackouts. Sounds like yours isn't cable related if it happens despite switching the cable.
Yeah I'd say so, also had severe ghosting and stuff like that even when turning down the settings.
Gonna find out soon.

widow13
Posts: 73
Joined: 28 Jul 2023, 07:02

Re: Xl2566k going black randomly

Post by widow13 » 12 Jan 2024, 14:09

I got informed that the monitor did indeed have an issue and the service is waiting for the replacement parts in order to fix it.

widow13
Posts: 73
Joined: 28 Jul 2023, 07:02

Re: Xl2566k going black randomly

Post by widow13 » 18 Jan 2024, 10:57

Got my monitor back, they replaced the interface board and power board.

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