BenQ XL2430T weird stains (can't be removed) help !

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Incanuslol
Posts: 2
Joined: 25 Jul 2016, 13:34

BenQ XL2430T weird stains (can't be removed) help !

Post by Incanuslol » 25 Jul 2016, 13:42

Hello,

I've purchased a BenQ XL2430T a few days ago and today I have noticed some very strange eye shaped stains which I cannot remove.

The stains are only visible from certain angle and mostly visible on black background.

Can't add the picture of the problem since the file is too big, upload it to imgur:

http://imgur.com/gallery/F6H3n


Should I be worried ?

Thanks for all the help

Falkentyne
Posts: 2795
Joined: 26 Mar 2014, 07:23

Re: BenQ XL2430T weird stains (can't be removed) help !

Post by Falkentyne » 25 Jul 2016, 14:19

Could be backlight clouding or something like a backlight uniformity issue. Usually this is detected mostly on *grey* backgrounds.
Your problems seems excessive and far worse than that. I would RMA and replace that monitor.

NGC_2359
Posts: 3
Joined: 27 Jul 2016, 18:20

Re: BenQ XL2430T weird stains (can't be removed) help !

Post by NGC_2359 » 27 Jul 2016, 18:21

Can you take a better picture, say further back full view, and 2 side angles? I have the same monitor.. It could be the backlight issue w/ humidity which I just now sent mine in today for RMA

Incanuslol
Posts: 2
Joined: 25 Jul 2016, 13:34

Re: BenQ XL2430T weird stains (can't be removed) help !

Post by Incanuslol » 31 Jul 2016, 06:00

I've sent the screen for repair / replacement, but the technician just contacted me to inform me he can't reproduce the issue... What issue did u have exactly ?

Falkentyne
Posts: 2795
Joined: 26 Mar 2014, 07:23

Re: BenQ XL2430T weird stains (can't be removed) help !

Post by Falkentyne » 31 Jul 2016, 18:09

Make VERY SURE YOU TELL THE TECHNICIAN TO LET THE MONITOR WARM UP FOR AT LEAST 30 MINUTES !!!!!!!!!!!!!!!!!!

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