Hello,
I've purchased a BenQ XL2430T a few days ago and today I have noticed some very strange eye shaped stains which I cannot remove.
The stains are only visible from certain angle and mostly visible on black background.
Can't add the picture of the problem since the file is too big, upload it to imgur:
http://imgur.com/gallery/F6H3n
Should I be worried ?
Thanks for all the help
BenQ XL2430T weird stains (can't be removed) help !
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- Posts: 2
- Joined: 25 Jul 2016, 13:34
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- Posts: 2795
- Joined: 26 Mar 2014, 07:23
Re: BenQ XL2430T weird stains (can't be removed) help !
Could be backlight clouding or something like a backlight uniformity issue. Usually this is detected mostly on *grey* backgrounds.
Your problems seems excessive and far worse than that. I would RMA and replace that monitor.
Your problems seems excessive and far worse than that. I would RMA and replace that monitor.
Re: BenQ XL2430T weird stains (can't be removed) help !
Can you take a better picture, say further back full view, and 2 side angles? I have the same monitor.. It could be the backlight issue w/ humidity which I just now sent mine in today for RMA
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- Posts: 2
- Joined: 25 Jul 2016, 13:34
Re: BenQ XL2430T weird stains (can't be removed) help !
I've sent the screen for repair / replacement, but the technician just contacted me to inform me he can't reproduce the issue... What issue did u have exactly ?
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- Posts: 2795
- Joined: 26 Mar 2014, 07:23
Re: BenQ XL2430T weird stains (can't be removed) help !
Make VERY SURE YOU TELL THE TECHNICIAN TO LET THE MONITOR WARM UP FOR AT LEAST 30 MINUTES !!!!!!!!!!!!!!!!!!