[HELP] No BENQ Z-Series monitors have been detected

[tuutz]

I bought a XL2411Z today. It has Firmware version V002-20131209.

The strobe utility says to try reinstalling monitor driver. How do I even install any drivers? I checked the CD and there is nothing useful.

[zefs]

Do a "check for windows update" from the control panel of your PC and it will detect the driver, that's how it installed mine on Windows 8.1.

[Falkentyne]

Turn the monitor off,
Enter the secondary service menu, by powering it on by holding down button #3 and #4 (at the same time) while pressing the power button, release the power button while holding down 3 and 4 still.
When the leds' flash, release all of the buttons.

Press button 5 to enter the secondary service menu (usually this enters the OSD)

Then press buttons 1 and 2 to scroll up/down to burnin and then press button 3 (or 4 ,whichever one is enter) to turn burnin off. Then press the bottom button (5) to exit.

Then power cycle it.
The regular service menu is holding down button #4 only ,while pressing power (that's where the input detection and strobe settings are, for that one, after you activate it, button 4 (not 5) enters it).

[tuutz]

How are you numbering the buttons? Left to right: 1 2 3 4 5 Power, or right to left: 5 4 3 2 1 Power.

I cant get the secondary service menu to open, only the standard one.

EDIT: got windows to update the drivers and now the software works

[Falkentyne]

Its 1 2 3 4 5 (up to down) ignoring the power button.

[tuutz]

Its 1 2 3 4 5 (up to down) ignoring the power button.

But my buttons go from left to right, huh? (They are at the bottom of the screen)