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[FIXED] Blur Buster Strobe Utility always crashes on startup

Adjusting BENQ Blur Reduction and DyAc (Dynamic Acceleration) including Blur Busters Strobe Utility. Supports most BenQ/Zowie Z-Series monitors (XL2411, XL2420, XL2720, XL2735, XL2540, XL2546)

[FIXED] Blur Buster Strobe Utility always crashes on startup

Postby Adamespn » 05 Jan 2015, 20:04

Chief Blur Buster wrote:UPDATE APRIL 29th, 2017: FIXED!
New Zowie-Compatible Strobe Utility Here

I ordered my new xl2420z from new egg on December 8th and hoped that I could use this software. I am certain it is v2 firmware yet 100% of the time when I start it up, I get a window saying detecting monitors and then a message saying Blur Busters Strobe Calibrator has stopped working. No explanation as to why. Can someone help me out here? I am running a dual screen setup with a lg24m34 on win 8.1 64 bit if that matters.
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Chief Blur Buster » 05 Jan 2015, 20:20

Can you download the older version 1.1:
www.blurbusters.com/files/BlurBustersStrobeUtilitySetup_v11.msi

And see if this one works, or if that one crashes too?

This is the older version that's not compatible with G-Series (e.g. XL2420G)
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Adamespn » 05 Jan 2015, 20:37

Yes thank you very much. It installed and works perfectly.
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Chief Blur Buster » 05 Jan 2015, 21:30

Adamespn wrote:Yes thank you very much. It installed and works perfectly.

Strange.

Anyone else experiencing crashes with the newer version 1.2.0.7 of Blur Busters Strobe Utility on the Z-Series?
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Rosco » 05 Jan 2015, 22:01

Yes I'm experiencing the exact same behavior with a XL2411z. Old version works like a charm.
BenQ XL2411Z
Asus Radeon R9 290X DirectCU II
Display Driver ver. 14.501.1003
Rosco
 
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Chief Blur Buster » 05 Jan 2015, 22:33

- Can you tell me what your settings are, for Strobe Phase and Strobe Duty, in the service menu? I'm now wondering if it's unexpected factory defaults that are confusing Strobe Utility.
- Which version of Windows are you using?
- Which graphics drivers are you using?
- If there's text in the crash report (Details...) are you able to paste the information?
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To support Blur Busters: Official List of Best Gaming Monitors | G-SYNC | FreeSync | Ultrawide
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Re: Blur Buster Strobe Utility always crashes on startup

Postby error-id10t » 06 Jan 2015, 03:02

Works here, though need to run as Admin otherwise it falls over with error:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blurbustersstrobeutility.exe
Problem Signature 02: 1.2.0.7
Problem Signature 03: 54a86f16
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 53a11d88
Problem Signature 07: 345a
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 3081

I'm sure I have to run Persistence lower on this versus the older version, I'm running less than 1.0 with this now.
4790K (Broke)
G3258 (@ x48, little beast)
970 G1 Gaming SLI (returned, lacking vRAM for some reason..)
iGPU (waiting for AMD to deliver something nice)
XL2411Z (firmware V4 thanks to people here)
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Rosco » 06 Jan 2015, 09:10

I'll check my settings when I get home and post to the thread.
BenQ XL2411Z
Asus Radeon R9 290X DirectCU II
Display Driver ver. 14.501.1003
Rosco
 
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Re: Blur Buster Strobe Utility always crashes on startup

Postby Rosco » 07 Jan 2015, 17:30

Chief Blur Buster wrote:- Can you tell me what your settings are, for Strobe Phase and Strobe Duty, in the service menu? I'm now wondering if it's unexpected factory defaults that are confusing Strobe Utility.
- Which version of Windows are you using?
- Which graphics drivers are you using?
- If there's text in the crash report (Details...) are you able to paste the information?

Windows 8.1 64bit
AMD Catalyst 14.12, Driver version 14.501.1003-141120a-178000C
Strobe Duty: 015
Strobe Phase: 000

F/W Version: V003-20140424
BenQ XL2411Z
Asus Radeon R9 290X DirectCU II
Display Driver ver. 14.501.1003
Rosco
 
Posts: 3
Joined: 05 Jan 2015, 22:00

Re: Blur Buster Strobe Utility always crashes on startup

Postby Deex » 30 Jan 2015, 01:05

I am having this same problem with the latest version.

Just to add.. I also started having a problem using the 1350 trick.. It was working fine until I factory reset my monitor settings from the OSD menu. Any ideas? Please help! :)

I suspect that it is a resetting of Strobe duty and strobe phase to a different setting then what the monitor was shipped with.
What should my Strobe Duty Strobe Phase settings be in the service menu?

Thanks!
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