BenQ XL2546 Faulty Panel ( white screen )

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Markzehh
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BenQ XL2546 Faulty Panel ( white screen )

Post by Markzehh » 23 Nov 2017, 14:53

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The menu buttons don't bring up the menu's its stuck on the white screen, tried dvi, hdmi and DP nothing works. Is it fully broken?

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RealNC
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Re: BenQ XL2546 Faulty Panel ( white screen )

Post by RealNC » 23 Nov 2017, 18:53

Yep. It's dead.
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METALL
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Re: BenQ XL2546 Faulty Panel ( white screen )

Post by METALL » 04 Oct 2018, 09:57

Hello, bought this monitor today, 2 hours it worked fine but then it started to go to the white screen, off/on and it works again a minute or two and again goes to the white screen, is this marriage?
https://www.youtube.com/watch?v=zSqtrpOjpj0

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Chief Blur Buster
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Re: BenQ XL2546 Faulty Panel ( white screen )

Post by Chief Blur Buster » 05 Oct 2018, 13:20

It's probably an RMA situation here. This isn't normal.

You could try putting a desk fan behind the monitor and see what happens -- possibly that something defective is prematurely overheating inside the monitor as it warms up. But that is abnormal. (Unless you're running a very hot baseboard heater behind the monitor). If it's cycling, it may be a component that's failing momentarily, cools down, works again, overheats, stops working, cools down, works again, overheats, stops working -- cycle rinse and repeat.
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METALL
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Re: BenQ XL2546 Faulty Panel ( white screen )

Post by METALL » 06 Oct 2018, 02:12

Chief Blur Buster wrote:It's probably an RMA situation here. This isn't normal.

You could try putting a desk fan behind the monitor and see what happens -- possibly that something defective is prematurely overheating inside the monitor as it warms up. But that is abnormal. (Unless you're running a very hot baseboard heater behind the monitor). If it's cycling, it may be a component that's failing momentarily, cools down, works again, overheats, stops working, cools down, works again, overheats, stops working -- cycle rinse and repeat.
Thank you for the answer,I passed it to the service center for quality control, waiting for the result within 20 days

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