BENQ XL2546 WHITE SCREEN

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GamerVoice
Posts: 1
Joined: 28 Feb 2019, 21:43

Re: BENQ XL2546 WHITE SCREEN

Post by GamerVoice » 28 Feb 2019, 21:50

I have the same problem
XL2546
Mfg. Date: December 2018

So far it has only occurred when I have it in a Dual Monitor config.
(My 2nd monitor is 60hz)

I have a ryzen 2700x, ROGStrix x470 mobo, ddr4 3200, GTX 1070 on Windows10 with the newest drivers as of today.

I'm going to return the unit and buy another one if it happens when it's running as a solo monitor...
If it doesn't i'll buy a 2nd one and replace my 60hz monitor with it....

All i wanted was a 240hz monitor for my main gaming display... had no idea how many issues you run into trying to stream with two monitors with different refresh-rates. Kinda defeated the purpose, and ruined the fun of my new purchase.

rick41202
Posts: 4
Joined: 23 Aug 2018, 01:17

Re: BENQ XL2546 WHITE SCREEN

Post by rick41202 » 04 Mar 2019, 01:48

GamerVoice wrote:I have the same problem
XL2546
Mfg. Date: December 2018

So far it has only occurred when I have it in a Dual Monitor config.
(My 2nd monitor is 60hz)

I have a ryzen 2700x, ROGStrix x470 mobo, ddr4 3200, GTX 1070 on Windows10 with the newest drivers as of today.

I'm going to return the unit and buy another one if it happens when it's running as a solo monitor...
If it doesn't i'll buy a 2nd one and replace my 60hz monitor with it....

All i wanted was a 240hz monitor for my main gaming display... had no idea how many issues you run into trying to stream with two monitors with different refresh-rates. Kinda defeated the purpose, and ruined the fun of my new purchase.
Another XL2546 user here :idea:
But that doesn't happen for mine.
Have you test it in single display situation?
If white screen continued, you could just go RMA...

Still curious about this "white screen" issue, are there just happened in some batchs or could happen for all productions?
Could you also show your serial number? (I can provide mine later back home.)

I'm using dual monitor too, with AOC AG322FCX, FHD 144hz, they both work pretty well (both through DP port).
What's your 2nd monitor exactly?

My setup here:
i7-8700K, ROG Z370-F, 8gx2 DDR4-3000, GTX1070TI, on Windows 10.
Graphic driver not the newest one, cause I heard it has some issues on Apex Legends...

yskhan61
Posts: 2
Joined: 21 Mar 2019, 16:16

Re: BENQ XL2546 WHITE SCREEN

Post by yskhan61 » 21 Mar 2019, 16:37

I am Yash Sadhukhan, bought a monitor named BenQ Zowie XL2546 240Hz on December 20th 2018 from http://www.mdcomputers.in in Kolkata.

The product details is attached with this email as an image named “monitor.jpg”.

The monitor was stable on 144Hz but was totally unstable(becoming white screen certainly) at 240Hz from the date of purchase. I launched a complain to BenQ at that moment, but they made the complaint as pending due to unstable behaviour of the fault.

But, on 8th of March 2019, the monitor screen became full white in 144Hz also, and I launched another complain to BenQ.

On 12th March 2019, a technician from F1-INFO SOLUTIONS & SERVICES PVT. LTD.(Barrackpore) visited to see the monitor.

The technician was continuously confusing between screen resolution and screen refresh rate. :(

I am very disappointed and really worried about the further informations regarding my replacement of the faulted monitor.
This is because I have no information or no conformational messages from anyone regarding my replacement.

On 16th of March 2019, I again called to BenQ customer service 18004199979 for the information of my complaint, the receiver told me to contact the service center and provided me with two numbers

8100112525
9038446686

I called the technician help number 8100112525, the receiver told me to contact after 30 minutes, I waited half an hour and then called to
9038446686, and the receiver told me that it is a wrong number.

Then I called to 8100112424 and a lady received my call and said that I may receive the replacement very soon. "Please keep patience".

Today is 22nd March 2019, 14 days expired from my complaint day, but I still didn’t get any result or information.

I would, therefore request to BenQ customer care service to please look after this complaint as soon as possible.

I posted the video of the monitor problem in youtube also

https://www.youtube.com/watch?v=g3atClwoNBU

I am really dissapointed that I bought Rs. 48,000 monitor from a company with such a poor customer service and the service center is so careless and a bloody lier.

My whatsapp number is +91 9038626974. Contact me if anyone need any further details about this problem
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yskhan61
Posts: 2
Joined: 21 Mar 2019, 16:16

Re: BENQ XL2546 WHITE SCREEN

Post by yskhan61 » 21 Mar 2019, 16:48

METALL wrote:Hello everyone, also bought this monitor-the first time on October 4, the serial number of July 2018 ETV7J01601SL0 caught a white screen defect 2 hours after work, video https://www.youtube.com/watch?v=HwkEBeAJuyQ after 21 days of verification received a refund and November 4 bought a new monitor serial number July 2018 ETV7J01723SL0, 20 hours later the defect reappeared, the gap was 122 pieces of products I think that about 200 monitor go with marriage and you got one of them, write your serial number can it in between my)
My serial number is ETN7J01268SL0 T

Notty_PT
Posts: 482
Joined: 09 Aug 2017, 02:50

Re: BENQ XL2546 WHITE SCREEN

Post by Notty_PT » 21 Mar 2019, 19:07

This is the same problem as the Asus XG258Q. May I suggest you buy an expensive high quality DisplayPort cable, it solved the problem for some users, but this is disgusting how companies can get away with this. I had this on my XG258Q aswell and still waiting for a fix from Asus

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