DIY Kit - Broken brown pcb connector

[Don]

So I just got my G-Sync DIY kit last night, and I wish I had read some of the posts on this forum before starting the installation, since it looks like I'm not the first that has run into this problem. (http://forums.blurbusters.com/viewtopic.php?f=5&t=194)

I thought that carefully following the instructional video (http://youtu.be/FMKpJr0KTC8?t=13m6s) would be enough to complete this install safely, but clearly the connector in the video is different from the one on my board. I tried lifting it up carefully and with almost no pressure it snapped right off. I was actually amazed how quickly it broke off and thought it might be designed to do this - until I noticed the broken pcb traces in the back...

So I guess I'm just wondering how hosed am I? I realize that nvidia's warranty makes it clear "that unless directly caused by NVIDIA's own negligence, NVIDIA is not responsible for any product damage or warranty issues..." but I really do feel this is negligence on their part for not updating their video to include instructions for the connector on my board or any warnings about its fragility.

I did talk to a rep (Abrar) via http://nvidia.custhelp.com/app/chat/chat_launch about this and he basically told me he'd forward it to someone else but that "User induced damages are not covered under the warranty." For now I'm waiting on a follow up email, but do you guys think I have any chance of getting my board repaired / replaced?

[Chief Blur Buster]

I have heard of several users getting their GSYNC boards replaced because of this connector issue.

Check this thread:
http://forums.blurbusters.com/viewtopic.php?f=5&t=194

[Don]

Sorry for the late update on this, but I talked to nvidia about it and they sent me a replacement kit within about a week. Really glad I didn't get stuck with the non-functional buttons, but I hope nvidia updates their instructional videos to give some warnings about this soon!