News on the ROG Swift (PG278Q)

[Neo_Bogard]

Well, Neo_Bogard was correct. Tiger Direct does not have these in stock. Even though they listed the item as "In Stock". Customer support told me they are hoping for a shipment in the 2nd or 3rd week of September! I guess blur hating gamers are more prevalent than I thought. Never expected an $800 monitor to sell out so quickly.

I hate being right. I'm tempted to cancel my pre-order w/ Tiger. It's such a scummy thing to list something as "IN STOCK," just to generate pre-orders. And they aren't shipping a single monitor this week? I'm kinda pissed. I should have sat on newegg.

I'm not impatient, but I don't really appreciate being lied to.

EDIT: Talked to a CSR. Completely unhelpful. Wouldn't even upgrade my shipping because the order is being held in "verification," and suggested that I call their billing dept. What a wonderful shopping experience this has been. Tiger Direct: never again. I will probably keep my order but they won't even assure me that I'll receive the next shipment.

Newegg didn't take order that they can not fulfill. This isn't the first time Tiger has done this to me. Mad.

[chizow]

I wouldn't give up on TD just yet, we KNOW they got some, and as far as I can tell, they have not shipped any, so their stock is still intact.

I personally think TD orders are just waiting for their distributor (probably Ingram Micro) to get around to processing and dropshipping them out. They are not as well-equipped to handle single orders so their turnaround time isn't nearly as fast. I think their quoted 2 week stock level is for the monitors (2nd batch?) to arrive at TD warehouses, and that the 1st batch they put up for pre-order is set to dropship from their distributor any day now.

This is largely based on some TD orders I have placed in the past that got dropshipped from their distributor. It takes an extra 2-4 days to process, but once it is sent out, it arrives at the same speed that you paid for.

[Neo_Bogard]

This is largely based on some TD orders I have placed in the past that got dropshipped from their distributor.

Tiger Indirect.

[chizow]

This is largely based on some TD orders I have placed in the past that got dropshipped from their distributor.

Tiger Indirect.

Haha very true, but on the bright side, someone on HardOCP reported their Saturday preorder from TD shipped and is scheduled to arrive today. Not sure if you ordered on Saturday or not, but anyone who did may have a nice surprise from TD.

[Neo_Bogard]

Once you know, you Newegg!

[amcquaid]

OK so here is my super epic Tiger direct Screw up. I ordered it yesterday in the afternoon. I found out that the wrong shipping address was on the order so I opened up a chat support window to get that corrected. I also asked when it would ship expecting it to be later but was told it would ship out the next day:

Chat reference number: 135820
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| 25.08.2014 18:45:45 | Paolo Gatto: Hello Aaron McQuaid, my name is Paolo Gatto, how may I help you?
| 25.08.2014 18:45:53 | Aaron McQuaid: Hello
| 25.08.2014 18:46:09 | Aaron McQuaid: I just ordered a monitor
| 25.08.2014 18:46:24 | Aaron McQuaid: I need the shipping address to be:
| 25.08.2014 18:46:40 | Aaron McQuaid: 121 painted Turtle Lane, Cary, NC, 27519
| 25.08.2014 18:46:55 | Aaron McQuaid: it should be the same as my billing address
| 25.08.2014 18:47:26 | Paolo Gatto: okay , give me a moment please
| 25.08.2014 18:47:53 | Aaron McQuaid: np
| 25.08.2014 18:48:08 | Aaron McQuaid: I would also like to know when this is expected to ship
| 25.08.2014 18:50:41 | Paolo Gatto: okay , l modify the shipping address
| 25.08.2014 18:51:08 | Aaron McQuaid: thanks
| 25.08.2014 18:51:23 | Aaron McQuaid: do you have an approximate shipping date?
| 25.08.2014 18:51:30 | Paolo Gatto: it should be arriving by Thursday
| 25.08.2014 18:52:18 | Aaron McQuaid: of this week?
| 25.08.2014 18:52:33 | Aaron McQuaid: so it should ship today or tommorow?
| 25.08.2014 18:52:46 | Paolo Gatto: yes that is correct
| 25.08.2014 18:53:03 | Aaron McQuaid: OK thanks
| 25.08.2014 18:53:09 | Paolo Gatto: should be shipping out by tomorrow
| 25.08.2014 18:53:34 | Aaron McQuaid: thanks I am good

Today I log in and I see backorder so I open another chat window. I happen to get the exact same agent then the retardation begins:

Chat reference number: 136822
-------------------------------------------------------------
| 26.08.2014 13:33:45 | Paolo Gatto: Hello Aaron McQuaid, my name is Paolo Gatto, how may I help you?
| 26.08.2014 13:33:48 | Aaron McQuaid: hello?
| 26.08.2014 13:33:49 | Aaron McQuaid: hello?
| 26.08.2014 13:34:04 | Aaron McQuaid: Hello Paolo
| 26.08.2014 13:34:34 | Aaron McQuaid: I ordered an ASUS ROG Swift monitor the other day and talked to an agent via this chat app
| 26.08.2014 13:34:49 | Aaron McQuaid: however today I loged into the site and it says backordered
| 26.08.2014 13:35:00 | Paolo Gatto: okay , let me look into this for you
| 26.08.2014 13:38:52 | Aaron McQuaid: actually looking at the chat log It was you who I talked to yesterday
| 26.08.2014 13:39:17 | Paolo Gatto: its in backorder till 09/13 sir
| 26.08.2014 13:40:14 | Aaron McQuaid: OK but yesterday you told me that it would ship today. Did my order ship
| 26.08.2014 13:41:01 | Paolo Gatto: nope not yet sir
| 26.08.2014 13:41:19 | Aaron McQuaid: will it ship today?
| 26.08.2014 13:42:02 | Paolo Gatto: no sir
| 26.08.2014 13:42:12 | Paolo Gatto: its in backorder
| 26.08.2014 13:42:20 | Paolo Gatto: 09/13
| 26.08.2014 13:42:49 | Aaron McQuaid: then why did you tell me yesterday that it would ship today?
| 26.08.2014 13:46:29 | Paolo Gatto: sorry about that sir , l'm not sure why they told you that
| 26.08.2014 13:46:47 | Paolo Gatto: l send a e-mail to the warehouse to double check on this mastter
| 26.08.2014 13:46:49 | Aaron McQuaid: no dude You told me that
| 26.08.2014 13:47:05 | Aaron McQuaid: I have the chat log where you told me yesterday that it would ship today
| 26.08.2014 13:47:05 | Paolo Gatto: matter and follow uo with you , within a few hours
| 26.08.2014 13:47:35 | Aaron McQuaid: Chat reference number: 135820
| 26.08.2014 13:51:30 | Aaron McQuaid: Is there a Manager I can talk to?
| 26.08.2014 13:54:31 | Paolo Gatto: can call 1-800-800-8300
| 26.08.2014 13:54:47 | Paolo Gatto: and can get you a manager sir
| 26.08.2014 13:55:44 | Aaron McQuaid: ok
| 26.08.2014 13:56:52 | Paolo Gatto: have a great day

The level of fail is off the charts. Don't give Tigerdirect any of your money. It should be a principal thing.

[Neo_Bogard]

Yeah, I got my shipping upgraded/waved, but I'm still pretty pissed.

But I knew this would happen. I even said as much. Tiger f'n Direct.

[Chief Blur Buster]

Anyways, I still want a native 1080p/1200p monitor. I feel that graphic intensive games will drive frame rates below 50 which is where gsync begins to lose its charm.

Actually, GSYNC increases it charm when the framerate gets to 50 -- since GSYNC 50fps looks much better than non-GSYNC 50fps. Same for GSYNC 40fps, which looks much better than non-GSYNC 40fps. Even GSYNC 30fps is more playable than non-GSYNC 30fps.

I prefer 144fps@144Hz, obviously, but the delta between GSYNC vs non-GSYNC is huge at 50fps, compared to at >100fps.

[mello]

Chief, will you be able to publish your review of PG278Q this month ?

[Chief Blur Buster]

Yes, I am.