Blur Busters Forums

Given they are a relatively low margin mainstream producer and the short product cycles it seems incredible they would do a recall over something this minor, it would wipe out their profits on the monitor and then some ... I assume the engineer who corresponded and gave out the firmware fix has had a stern talking to by now.

PinkysBrain wrote:Given they are a relatively low margin mainstream producer and the short product cycles it seems incredible they would do a recall over something this minor, it would wipe out their profits on the monitor and then some ... I assume the engineer who corresponded and gave out the firmware fix has had a stern talking to by now.

The 1st post on this thread that has made any sense pinkysbrain and thank you.

some guy posted a statemant from benq. Benq said there will be NO FIRMWARE release and all Z series are working correctly .

BenQ’s Statement for Motion Blur Reduction on XL – Z Series :
“Motion blur or Ghosting is a characteristic that is found in all monitors. Other brands of monitor will also have the same symptom. BenQ has created a feature that will reduce this blur. This is known as motion blur reduction.
When BenQ’s Motion blur reduction feature is enabled, the XL-Z series is one of the most effective in reducing motion blur, when compared to most other brands.
BenQ’s position is that this feature is running correctly and as intended for optimisation in gaming.
The XL – Z series are already built with the latest firmware version specifically designed for optimising gaming compatibility. There is no Firmware release planned for this series on the motion blur reduction feature, since the current setting setup has already been designed for an optimised gaming experience.
There have been many unofficial solutions published on websites that offer users the freedom to adjust the level of motion blur. Please check the related information on these websites since BenQ does not guarantee the functionality and performance of these solutions.
BenQ acknowledges that there is currently some discussion in online forums relating to this matter, and will continue maintaining its respect towards the views and opinions of such forums and individuals. Nevertheless, BenQ wishes to express that it cannot be held accountable for any statements made by third parties on its behalf.
The BenQ

Well i got news! (kinda)
1. As Chief pointed out in another thread BenQ knows of this problem, but low Latencys were more important for them, then having the Blur reduction work for 100% of the Monitor. But he mentioned he'd pref. this being adjustable by the user (and he told BenQ so several times).
2. All of the Z Monitors are currently not available, so maybe they'll come back with an Option Menu...
There's still hope left!

Well if you do the math, if you end up spending $50-$70 on the flash unit it would be almost better than shipping it back at $45 to potentially get one with old firmware again like another user here did (which was money down the toilet). Especially if you have a 'good copy' of the monitor that has no dead pixels. This is what I'm going to do. I know we shouldn't have to but I love this monitor I have too much to ship it back for a refurbished. Now the new firmware exists since its been tested by the admin already - what will it take to post it on the site so we can flash it when we get our units?

Chief Blur Buster wrote:

kuschluk wrote:they said that there will not be another one planed to me

Not all parts of BENQ has the correct information.

BENQ Taiwan is the head office, and that is the office I am talking to.

Hi Chief,

I need you help to clarify something on another forum.

I started a discussion on a forum of a big shop for computerparts in germany.

Made this issue puplic there. Then the Admins told me they get in touch with BenQ to check up whats going on.

Some guys gave back their Monitors, others tried to get in touch with BenQ itself.

One guy get an answer from BenQ-support and they told them, that there is no bug, and their will not come any firmwareupdate.

I paste their answer here, also I write in that forum, that you are in connect with BenQ Taiwan and they told you they are aware about the bug and working on a fix.

Your thoughts on that interest me, as Im waiting and willing to wait longer, if I know the bug is there and will be fixed.


Quote:


BenQ’s Statement for Motion Blur Reduction on XL – Z Series :
“Motion blur or Ghosting is a characteristic that is found in all monitors. Other brands of monitor will also have the same symptom. BenQ has created a feature that will reduce this blur. This is known as motion blur reduction.
When BenQ’s Motion blur reduction feature is enabled, the XL-Z series is one of the most effective in reducing motion blur, when compared to most other brands.
BenQ’s position is that this feature is running correctly and as intended for optimisation in gaming.
The XL – Z series are already built with the latest firmware version specifically designed for optimising gaming compatibility. There is no Firmware release planned for this series on the motion blur reduction feature, since the current setting setup has already been designed for an optimised gaming experience.
There have been many unofficial solutions published on websites that offer users the freedom to adjust the level of motion blur. Please check the related information on these websites since BenQ does not guarantee the functionality and performance of these solutions.
BenQ acknowledges that there is currently some discussion in online forums relating to this matter, and will continue maintaining its respect towards the views and opinions of such forums and individuals. Nevertheless, BenQ wishes to express that it cannot be held accountable for any statements made by third parties on its behalf.
The BenQ

So I've been dealing with Benq since the 11th of Feb about my 2720z I bought from Ncix. The first monitor they sent me wouldn't even power on. They sent me another one via RMA and it wouldn't power on either. Though after unintentionally pulling the power cable too far, it started working. So apparently they have someone defective power cords as well.

So after doing that this morning I test my monitor to see if it has the blur bug. It does. I call back to the tech support line and talk to the same gentleman I had been dealing with since the 11th. According to the email he received internally, they will NOT be accepting RMAs for the firmware bug at this time, in his area. That it is in fact a hardware issue more then a firmware issue according to this email. So they are giving people the choice of returning their monitors or using them without that feature. I chose to keep mine, in the off chance they might update it later, and the fact that I didn't buy it for the feature as much as the other features of the monitor.

This is all from a gentleman based in the Texas office of the US tech support.

And our solution:

http://www.blurbusters.com/benq-strobe- ... ouncement/



Released on March 12, 2014.

This utility fixes more than 90% of the strobe crosstalk problem (double-image effect) during BENQ Blur Reduction. See before & after photos. It requires this utility to fix.

The utility provides a huge range of persistence adjustability for similiar to LightBoost 10% vs 50% vs 100%, including the ability to go dimmer than LightBoost=10% (plus ultra sharp motion!) or brighter than LightBoost=100%.

Good news is updated firmware is already shipping (Confirmed by BENQ Taiwan). So you may already have a fixed unit, but needs this utility to fix! Early shipping units (e.g. first units shipped from NCIX) will not be compatible with this utility.

I think that BENQ USA and BENQ Europe aren't currently aware that the December 2013 firmware represents the fixed firmware, but that it has been taking several months for the channel to fill with these monitors.

Apparently -- I just found out that the picture on many shipping fixed monitors are indistinguishable from the non-fixed monitors. They left the strobe timing unmodified BUT the strobe timing is now adjustable (by external utility), and this is where Blur Busters Strobe Utility. So you MIGHT already have a fixed monitor. We're working hard to release this utility ASAP as a solution to all of you BENQ owners, to try and be able to adjust the strobe timing without needing to return the monitor. However, it will not work on the first units shipped -- those still need a firmware upgrade.

Thanks for all of the hard work chief! My monitor shows a manufactured date of November 2013. How do I check the firmware date?