Blur Busters Forums

I got my monitor last week but I cant get the strobe utility to detect it. I tried all the troubleshooting steps except I couldnt ''disable the service menu'', I tried holding button #2 for 5 sec and then powering on, also tried this with button 3 and 5, no service menu showed up .

its manufacture date is August 2017, Could this be using a new firmware version?

afx7 wrote:I got my monitor last week but I cant get the strobe utility to detect it. I tried all the troubleshooting steps except I couldnt ''disable the service menu'', I tried holding button #2 for 5 sec and then powering on, also tried this with button 3 and 5, no service menu showed up .

its manufacture date is August 2017, Could this be using a new firmware version?

It can be the cable and port.

Try a different port/different cable -- sometimes this solves the problem. The issue is some DVI cables have a missing DDC/CI wire which means the computer cannot communicate to the monitor. This is rare, but it happens. Switching to DisplayPort vs DVI also often solves this. Once you're done, you can also always switch the cable back. (You can also temporarily try a different computer too, such as a laptop connected to the monitor)

Also, Strobe Utility doesn't work if the monitor is in Service/Factory menu mode. Disable that before trying Strobe Utility.

Chief Blur Buster wrote: Also, Strobe Utility doesn't work if the monitor is in Service/Factory menu mode. Disable that before trying Strobe Utility.

Thanks for reply, how is this done? how do I know which mode im in?

afx7 wrote:

Chief Blur Buster wrote: Also, Strobe Utility doesn't work if the monitor is in Service/Factory menu mode. Disable that before trying Strobe Utility.

Thanks for reply, how is this done? how do I know which mode im in?

Bring up the monitor menu via the button.
--> If main OSD appears (e.g. common menu), you're fine
--> If service menu or factory menu appears (e.g. unfamiliar menu), you need to power cycle your monitor first to exit.