BENQ XL2546 WHITE SCREEN

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spblind
Posts: 5
Joined: 15 Nov 2018, 05:12

BENQ XL2546 WHITE SCREEN

Post by spblind » 15 Nov 2018, 05:16

Hello I've just purchased a xl2546 monitor yesterday and i have been getting randoms white screens on my benq xl2546.
currently running at a dual monitor.
XB271HU (165HZ) (G-SYNC OFF) + BENQ XL2546 (240Hz)
both are using extended displays.

OS: Windows 10 Pro
GPU : Zotac 1070 Amp! Edition.
CPU : 8600K

Im having random white screens on my BENQ XL2546 only. I have to turn off the monitor and turn it on again. It had happened 8 over times.

XL 2546 DISPLAY SETTINGS
DYAC : OFF
BLACK EQ : 0
COLOR VIB : 20
LOW BLUE LIGHT : 0
INSTANT MODE : ON
PICTURE MODE : STANDARD
BRIGHTNESS : 100
CONTRAST : 50
SHARPNESS : 10
GAMMA 5
COLOR TEMP : USER DEFINE
AMA : PREMIUM
DYNAMIC CONTRAST : 0

please help
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Chief Blur Buster
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Re: BENQ XL2546 WHITE SCREEN

Post by Chief Blur Buster » 16 Nov 2018, 22:40

You may have an issue that requires RMA.

If impatient, try testing a different monitor input -- see if that solves that problem.
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spblind
Posts: 5
Joined: 15 Nov 2018, 05:12

Re: BENQ XL2546 WHITE SCREEN

Post by spblind » 17 Nov 2018, 03:15

Thanks for the reply Chief!

Fortunately the white screen has stopped appearing in the past 2 days. I will RMA once it appears again.
Not sure what could have caused it, could have been the screen burn in?

Falkentyne
Posts: 2597
Joined: 26 Mar 2014, 07:23

Re: BENQ XL2546 WHITE SCREEN

Post by Falkentyne » 17 Nov 2018, 16:43

spblind wrote:Thanks for the reply Chief!

Fortunately the white screen has stopped appearing in the past 2 days. I will RMA once it appears again.
Not sure what could have caused it, could have been the screen burn in?
No, but you said you are using multiple monitors right?
Does this EVER happen if you are only using ONE monitor? Can you fully completely test this?
If YES, then RMA it instantly.

Trip
Posts: 155
Joined: 23 Apr 2014, 15:44

Re: BENQ XL2546 WHITE SCREEN

Post by Trip » 17 Nov 2018, 20:48

Could be a loose connection somewhere in the monitor I wouldnt worry about it too much. If it happens a lot I would rma it dont open it up and try to fix it yourself. I have some weird colored pattern that fills the entire screen sometimes on my xl2540. But it happens very rarely usually after it comes out of sleep mode. Resetting the monitor always fixes it for me but might be a different problem.

spblind
Posts: 5
Joined: 15 Nov 2018, 05:12

Re: BENQ XL2546 WHITE SCREEN

Post by spblind » 18 Nov 2018, 02:26

Falkentyne wrote:
spblind wrote:Thanks for the reply Chief!

Fortunately the white screen has stopped appearing in the past 2 days. I will RMA once it appears again.
Not sure what could have caused it, could have been the screen burn in?
No, but you said you are using multiple monitors right?
Does this EVER happen if you are only using ONE monitor? Can you fully completely test this?
If YES, then RMA it instantly.
Thanks for the reply, yes i am using dual monitor, that's why im not sure if its the problem but i highly doubt so cause i did ask around reddit and alot had the same setup but then again we will never bee too careful, so i will try it too. I bought it for dual monitor setup so.. even if the white screen occurs sometimes because of dual monitor then i have no choice but to stick with it... :oops:

METALL
Posts: 4
Joined: 10 Sep 2018, 16:26

Re: BENQ XL2546 WHITE SCREEN

Post by METALL » 18 Nov 2018, 04:41

Hello everyone, also bought this monitor-the first time on October 4, the serial number of July 2018 ETV7J01601SL0 caught a white screen defect 2 hours after work, video https://www.youtube.com/watch?v=HwkEBeAJuyQ after 21 days of verification received a refund and November 4 bought a new monitor serial number July 2018 ETV7J01723SL0, 20 hours later the defect reappeared, the gap was 122 pieces of products I think that about 200 monitor go with marriage and you got one of them, write your serial number can it in between my)

spblind
Posts: 5
Joined: 15 Nov 2018, 05:12

Re: BENQ XL2546 WHITE SCREEN

Post by spblind » 18 Nov 2018, 23:09

METALL wrote:Hello everyone, also bought this monitor-the first time on October 4, the serial number of July 2018 ETV7J01601SL0 caught a white screen defect 2 hours after work, video https://www.youtube.com/watch?v=HwkEBeAJuyQ after 21 days of verification received a refund and November 4 bought a new monitor serial number July 2018 ETV7J01723SL0, 20 hours later the defect reappeared, the gap was 122 pieces of products I think that about 200 monitor go with marriage and you got one of them, write your serial number can it in between my)
hello im sorry, i don't really understand what your post meant.
Could you make it clearer?

METALL
Posts: 4
Joined: 10 Sep 2018, 16:26

Re: BENQ XL2546 WHITE SCREEN

Post by METALL » 19 Nov 2018, 05:48

spblind wrote:
METALL wrote:Hello everyone, also bought this monitor-the first time on October 4, the serial number of July 2018 ETV7J01601SL0 caught a white screen defect 2 hours after work, video https://www.youtube.com/watch?v=HwkEBeAJuyQ after 21 days of verification received a refund and November 4 bought a new monitor serial number July 2018 ETV7J01723SL0, 20 hours later the defect reappeared, the gap was 122 pieces of products I think that about 200 monitor go with marriage and you got one of them, write your serial number can it in between my)
I'm talking about the fact that I bought a monitor and after 2 hours there was a white screen, if you turn off and turn on the monitor, it repeats after 1-2 minutes, watch the video(https://www.youtube.com/watch?v=HwkEBeAJuyQ), I took the monitor to the warranty Department, and it was a marriage, a month later I bought a new monitor and faced the same problem, probably a problem in the power of the monitor it overheats and gives this error, I ask you if you can show a photo of your monitor serial number on the box, to compare a batch of defective monitors, here is a photo of 2 of my
1- https://i.gyazo.com/3a975da7008585c7968 ... 957c3e.png
2- https://i.gyazo.com/aa5040af33a904ef98b ... 4de8cf.png

spblind
Posts: 5
Joined: 15 Nov 2018, 05:12

Re: BENQ XL2546 WHITE SCREEN

Post by spblind » 20 Nov 2018, 00:31

METALL wrote:
spblind wrote:
METALL wrote:Hello everyone, also bought this monitor-the first time on October 4, the serial number of July 2018 ETV7J01601SL0 caught a white screen defect 2 hours after work, video https://www.youtube.com/watch?v=HwkEBeAJuyQ after 21 days of verification received a refund and November 4 bought a new monitor serial number July 2018 ETV7J01723SL0, 20 hours later the defect reappeared, the gap was 122 pieces of products I think that about 200 monitor go with marriage and you got one of them, write your serial number can it in between my)
I'm talking about the fact that I bought a monitor and after 2 hours there was a white screen, if you turn off and turn on the monitor, it repeats after 1-2 minutes, watch the video(https://www.youtube.com/watch?v=HwkEBeAJuyQ), I took the monitor to the warranty Department, and it was a marriage, a month later I bought a new monitor and faced the same problem, probably a problem in the power of the monitor it overheats and gives this error, I ask you if you can show a photo of your monitor serial number on the box, to compare a batch of defective monitors, here is a photo of 2 of my
1- https://i.gyazo.com/3a975da7008585c7968 ... 957c3e.png
2- https://i.gyazo.com/aa5040af33a904ef98b ... 4de8cf.png
my serial number is ETF8J01638SL0
mfg on aug 2018

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